HOSPITAL MANAGEMENT ASIA 18TH

On September 11 and 12, at the National Convention Center, the Ministry of Health of Vietnam, the Department of Medical Examination and Treatment in collaboration with the Asian Hospital Management Association held the Hospital Management Asia 18th Asia (HMA 2019). This is the 4th time the conference has been held in Vietnam (2009, 2012, 2016) and attracted over 2,500 delegates from 28 countries including speakers, managers, and leaders of leading hospitals in the region. and world-famous medical support solutions providers attended.

On the Vietnamese side, over 100 delegates from the Ministry of Health and 80 hospitals across the country attended the Conference with many hospital quality improvement projects to share with colleagues in the region. The opening session of the Conference was attended by Assoc. Prof. Dr. Nguyen Thi Kim Tien- Minister of Health; Dr. Kidong Park- Chief Representative of the World Health Organization in Vietnam; Dr. Dzulkefly Ahmad, Malaysian Health Minister.

Minister of Health Nguyen Thi Kim Tien shares information about Vietnam’s health

The Hospital Management Asia (HMA) is an annual event organized in the region to help hospital owners, executives, directors, physicians and medical leaders achieve Healthcare management thinking, best practices and solutions from around the world and creating a virtual and real networking forum in Asia.

Minister of Health Nguyen Thi Kim Tien delivers the opening speech

Top executives in the region will meet to exchange and learn ideas about business model developments, innovative technologies and improvements in operations and healthcare systems. strong. Delegates discussed topics such as the latest medical technologies, cost reduction, and patient safety solutions to increase efficiency and improve patient outcomes. The conference will also discuss Health 4.0 and investment in hospitals and healthcare across Asia, and celebrate the achievements of hospitals in the industry.

Speaking here, Minister of Health Nguyen Thi Kim Tien said that in recent years, the Ministry of Health of Vietnam has implemented a program to reform the health sector with the goal of achieving universal health care coverage. in which the quality component of health services is extremely important to ensure the safety of patients and the people. With the motto “patient-centered”, providing safe, quality services and achieving patient satisfaction, the health sector has built a set of hospital quality criteria with 83 criteria and 1,200 sub-categories. The item is updated with JCI to specify what patients deserve, assess the situation and measure the improvement of hospital quality.

The industry also implements updated Surgical Safety Criteria according to the World Health Organization, updated test quality according to ISO-15189 and is gradually building an independent quality assessment system. Simultaneously deploying the Satellite Hospital program, in order to transfer technology to lower-level hospitals, contributing to improving service delivery capacity of lower-level hospitals, strengthening people’s trust in the medical system. infrastructure, reduce the rate of referral, people enjoy high-tech, safe and quality services right in their locality. In addition to ensuring safety and clinical standards for what patients are entitled to, the health sector cares about the satisfaction of patients and medical staff through the establishment of a Health Industry Hotline to listen directly to patients’ feedback on service quality; implementing the program Improving communication skills for hospital staff; Applying a questionnaire to survey patient satisfaction at hospitals, according to the results of an independent assessment of the United Nations, conducted by PAPI, the patient satisfaction index reached 83%.

According to Minister Nguyen Thi Kim Tien, to ensure the efficient operation of the health sector, health financing is very important. Currently, Vietnam’s health insurance coverage rate reaches 89%, the state supports the purchase of health insurance cards for all poor and near-poor subjects; The health insurance benefit package is relatively wide compared to the level of payment, including drug payments, treatment costs for some serious diseases, and large expenses such as cancer and organ transplants. In addition, the Health sector organizes on-demand medical examination and treatment in hospitals to mobilize social resources and diversify service delivery models. Medical service prices are set and controlled by the government and are made public at all hospitals. “As a middle-income country with limited medical resources, the Vietnamese government has made great efforts in protecting and taking care of people’s health. However, besides the initial achievements and results achieved, in the coming time, we will focus on solving a number of problems such as: Improving the quality of grassroots healthcare; Continue to innovate the method of payment for services in the direction of DRG/Case-mix; Building a system of clinical accreditation and Towards an independent quality assessment, publicizing the results and linking to health insurance payments”, shared the Minister of Health.

Assoc. Prof. Dr. Luong Ngoc Khue, Director of the Department of Medical Examination and Treatment Administration – the unit assigned by the Ministry of Health to be the focal point to host the HMA 2019, said that innovation quality management and hospital management innovation is the goal that Vietnamese hospitals are aiming for. “Hospital Management Asia 2019 held in Vietnam is an opportunity for managers and leaders of hospitals to learn and share experiences in hospital management and administration in order to achieve the goals of hospital management. The end of every solution is hospital quality and patient safety. We hope that, after this conference, Vietnamese hospitals will constantly improve and improve their hospital management and administration skills, especially in the current autonomy mechanism”, Assoc. Prof. Dr. Luong Ngoc Khue emphasized.

This year’s conference includes five main projects, including a new one dedicated to C-level leaders to discuss sustainability of finance through investment, the impact of public policy on hospital services, and how to address implementation challenges based on concern about pre-existing values. Besides, some other projects include Safety, Quality and Inspection; Patient Care and Commitment; Talent Management and Health 4.0.

Signing cooperation agreement between 3 Vietnamese hospitals and 3 Malaysian hospitals

At the Conference, in the presence of Minister of Health Nguyen Thi Kim Tien, Malaysian Minister of Health Dzulkefly Ahmad, the Signing Ceremony of Memorandum of Understanding on cooperation to establish coordination of healthcare treatment between three Vietnamese hospitals (including Hung Vuong General Hospital, Quang Khoi General Hospital and Central Otolaryngology Hospital) with three Malaysian hospitals (including Mahkota Medical Center, Subang Jaya Medical Center) and Sunway Medical Center). At the same time, the Asian Hospital Management Awards also took place at the conference to recognize and honor the best hospitals in Asia – Pacific.