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After expressing his concerns about addiction and requesting self-exclusion, he indicated frustration over the slow response from the casino. As a result, the casino was blacklisted due to its inadequate responsible gambling practices, and the complaint was closed as unresolved. The Complaints Team reviewed the situation and found that the casino had a history of failing to address self-exclusion requests and had been unresponsive in past mediation attempts. After the recommended time frame had passed, we requested an update but received no response.
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Player’s account closure request has been ignored.
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